Sales vs. Customer Success: The Ultimate Showdown Results

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Aug

18

4:00pm

Sales vs. Customer Success: The Ultimate Showdown Results

By Pavilion

People like to joke that Customer Success and Sales are always in conflict with each other, but is that really the case? Are CS and Sales at each other’s throats? Or are they actually more like buddy cops? We’re here to find out! We surveyed leaders from both Sales and CS about the relationship between the two teams and the best ways of working together. Join us on August 18th as we discuss:
  • What can Sales/CS do to be a good partner?
  • Should sales comp be clawed back in the case of a churned customer?
  • Should CS be allowed to veto a bad-fit customer?
  • Who should own upsells and expansions?
If you're in CS or Sales, come find out where you stand compared to your peers and learn where CS & Sales agree and where they don't!
Moderator: Ashley Stallings, VP of Customer Success at Salsify Guest Speakers: John Routhier, Chief Sales Officer at SkillSurvey Star Hofer, VP of Customer Success at PartnerStack Nitin Walia, Chief Client Officer at RapidRatings
This event is sponsored by Catalyst, an intuitive and flexible Customer Success Platform built by CS leaders for CS teams.
In the words of our customers, we’re the “one source of truth” and the “glue that holds everything together.”
Learn more and get a free customized demo here.

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