Over at Latchel, we work hard to maintain our average of a 4.8/5 star rating for resident satisfaction across all completed work orders. We then automatically push 5-star ratings to our customer's online profiles to give their marketing a boost in the right direction.

With how much feedback we've received about how helpful that is, we wanted to share our operational process to be replicated in more areas than just maintenance work orders.

The importance of quality assurance programs in creating an unbeatable customer experience.

How Latchel manages and measures quality service for highest possible success for both team members and customers.

Our process for collecting as many 5-star reviews as we can.

Building Processes to 10x Your 5-Star Reviews