Behind the Decision: How Zendesk Chose Their Coordination Tool and What Happened Next

Zendesk's talent team coordinates interviews across 9+ time zones. Complex panels, high-volume roles, and constant reschedules made their existing coordination process unsustainable.

In this session, Zendesk's TA Operations leaders walk through what broke, why they switched to candidate.fyi, and what changed after.

What "complex scheduling" actually looks like at Zendesk's scale — panels, loops, global time zones, and the chaos that comes with them

The recurring pain points that forced a vendor change

How they integrated candidate.fyi with Workday while meeting enterprise security, permissions, and compliance requirements

Real outcomes since making the switch — and the lessons they'd share with other enterprise TA teams considering a change

This event is an enterprise TA team telling the real story of what happened when they decided their coordination process needed to change.

Companies using candidate.fyi are already seeing results:

Relativity Space cut time to schedule by 76% within 2 months

Bally's Resorts & Casinos reduced time to first interview to 24 hours

Everett Chaffin — Director, Global Talent Acquisition Operations at Zendesk. Everett leads global TA strategy, operations, and programs across AMER and EMEA. Prior to Zendesk, he held TA leadership roles at Activision Blizzard and Indeed.

Elisabeth (Elissa) Jensen — Manager, Talent Acquisition Operations at Zendesk. Elissa manages global candidate engagement and TA operations at Zendesk, with a background spanning recruiting operations, service delivery, and sourcing.

Jeremy Lyons — Recruiting Operations Consultant, running his own business RecOps Collective. Jeremy has over 10+ years in talent acquisition and recruiting operations roles across Verizon Media, Google Fiber, and Fastly. He is frequently a public speaker on recruiting operations topics, he launched the first RecOps Conference, and he has trained the most widely used RecOps’ GPT.

Inside Zendesk’s Interview Scheduling Decision