May
21
2:00pm
Intelligent Routing Strategies: Getting the Right Customer to the Right Agent
By Vonage Contact Center
Reduce wait times and improve customer satisfaction with smarter call routing strategies. This session will cover advanced routing techniques that ensure every customer reaches the best-suited agent.
Key Takeaways:
✅ Using Skills-Based and AI-driven routing
✅ Optimizing IVR flows for better self-service
✅ Reducing call transfers and agent frustration
hosted by
Vonage Contact Center
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