Join Kyle Christensen, Co-Founder of Empath, and Todd Kane, Founder of Evolved Management Consulting, in a groundbreaking series of free, public livestreams dedicated to the unsung heroes of MSPs: Service Managers. With a combined 35 years of MSP experience, Kyle and Todd are set to cover a wide range of topics aimed at fostering growth and success in the service management field. These sessions are interactive and collaborative, designed to directly address your specific needs and challenges. Whether you're looking to refine your skills, overcome obstacles, or just starting out, this series is your go-to resource for all things service management. Tune in, engage, and transform your service management journey!

Empath

Business Month

MSP Service Manager Cohort

2026 Productivity Hacks

Building a Customer Onboarding Process in 2026

Being a Manager in the Days of AI

Strategy in a Vacuum

Managing your team by the numbers

Finding the Quality in Quality Analysis (QA)

Managing Emergencies On and After Hours

The Great Dispatch Debate!

We Love Service Managers AMA

Managing your people while they're out (PTO/ Vacation/ Projects)

Client and Team Spring Cleaning

Project Unknowns

Service Departments That Scale

SDM vs. AM

Mental Health

Cyber Ops

Managing Up!

The Service Leader Career Ladder

Trash Day

Discipline: The Art of Trust and Verify

Productivity: Getting S#!T Done... In a Sane Way

MSP Economics

Service Manager Warfare: Managing Services and Projects

Meetings that get results