Reimagining Customer Success: New Best Practices for Customer Growth

Cover Photo

Sep

20

6:00pm

Reimagining Customer Success: New Best Practices for Customer Growth

By Pavilion

In a new GTM era – revenue teams can’t rely just on health scores, QBRs, and sentiment to identify risk and retention.
In today’s market, there’s risk behind every corner. No matter what your health score says.
That means the old best practices for customer success and revenue teams no longer work. There’s new ways to proactively expand and retain customers, sustainably.
On September 20th, we’re diving into out-of-date best practices and what’s taking their place instead. You’ll get:
  • New playbooks and tactics for customer growth that drive upsells and expansions
  • Places to improve your customer journey and experience
  • Ways to upskill your team

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