Spoiler alert: they are not humans, but rather (award-)winning chatbots enforcing the customer experience of KBC, Eneco, and Brussels Airport Company 🤖

In our upcoming webinar, you can talk to their parents:

Ellen Van Caillie: Digital Interactions Manager @ Eneco

Daan Decat: Head of Digital & Data analytics @ BAC

Michiel Baets: Partner @ 7B // Product Owner BRUce @ BAC

They will shed light on key questions and topics for those looking to innovate their customer service:

Should users be told they are speaking to a bot rather than a human?

How do you make the business case for a chatbot? When is it worth investing in the implementation of a chatbot?

How do you determine which content the chatbot should be able to cover? Should it be limited to answering basic questions, or should the chatbot be able to proactively offer solutions?

How do you mitigate the risk of the chatbot providing false answers and handling sensitive information?

Innovation within customer service: can a chatbot become a value-creating tool?