AI is everywhere in field service and FM software right now. Every vendor has a story. But for service contractors running complex contracts, compliance-heavy operations and busy engineering teams, the important question is not "does it have AI?" The better question is: what does the AI actually understand before it acts? 

In this session, Paul Webb, Head of Learning Strategy and Customer Education at Joblogic, cuts through the noise with a practical, vendor-neutral guide to AI in FSM and FM systems.

You will learn:
What AI-native really means in field service and FM, and how it differs from bolt-on AI
features and third-party AI tools

Why isolated AI agents are not the same as a connected operating system

What risks appear when businesses chase AI features without understanding the
workflow underneath

How to get your business, your data and your team ready for AI

The ten questions every buyer should ask a vendor before trusting AI in their FSM or FM
system

Whether you are already evaluating AI-enabled software, just starting to explore, or simply want
to understand what is changing, this session will give you a practical framework you can use
straight away.

Paul Webb - Head of Learning Strategy & Customer Education, Joblogic

AI in field service: what service contractors actually need to know