Ensure crystal-clear call quality and a seamless experience for both customers and agents. In this session, we’ll cover the key factors that impact VoIP performance and provide actionable best practices for optimizing audio in your contact center.

Key Takeaways:
✅ Understanding the factors that impact call quality (network, hardware, software)
✅ Best practices for optimizing VoIP performance and reducing latency/jitter
✅ Troubleshooting common audio issues (echo, dropouts, distortion)
✅ How to monitor and analyze call quality using VCC tools

Best Practices for Call Quality and Audio in the Contact Center