The typical customer care chatbot can answer simple questions, such as store locations and hours, directions, and maybe even making appointments. When a question falls outside of the scope of the pre-determined question set, the option is typically to tell the customer the question isn’t valid or offer to speak to a real person.

Annotate docs using Smart Document Understanding (SDU)

Enable Watson Discovery to answer natural language queries

The session will include a hands-on demo on how to get started with Watson Discovery and SDU.

Developers who are interested in advancing their chatbots and integrate Smart Document Understanding to answer customer queries.

Log in or sign up for your cloud account: https://ibm.biz/BdqLC2

Anam Mahmood- Developer Advocate, IBM, U.A.E, https://www.linkedin.com/in/anam-mahmood-sheikh/

Masa Abushamleh- Developer Advocate, IBM, U.A.E, https://www.linkedin.com/in/masa-abushamleh/

Enhance your Customer Experience with IBM Watson Discovery