Welcome to 'The Elephant in the Room,' your go-to podcast for all things MSP (Managed Service Providers). 

Join industry veterans Kyle Christensen and Alex Farling as they dive deep into the pressing challenges and topics facing today's MSP community. From the foundational pillars of F.O.R.T.™ to timely and pertinent current events, each episode promises insightful discussions, invaluable takeaways, and the no-holds-barred honesty that every MSP professional needs. 

And when Kyle and Alex find themselves treading unfamiliar waters? Fear not! MSP legends like Wes Spencer occasionally hop on board, sharing their seasoned perspectives and enriching the conversation. 

Whether you're an MSP veteran, newbie, or somewhere in between, 'The Elephant in the Room' is your source for candid MSP insights. Subscribe now and stay in the loop with the MSP world!

Empath

Business Month

The Elephant in the Room

 What to Look for in a Mature Vendor

GRC and Compliance for People that Don’t Care About It

What I Now Know as a Vendor That I Didn’t Know as an MSP

2025 Performance Wrap Up

AI in Your Clients’ Stack: How IronEdge is Leading the Charge in Selling AI to Their Customers

Building your MSP Sales Commission Process

How my MSP went from $2M to $250M

Where Do We Start with 2026?

Rewriting the MSP Playbook for 2025

Evolution or Revolution? MSPs at the AI Crossroads

If I Had to Build an MSP Again in 2025…

Protecting your MSP from Tarrifs and Recessions: A Review of the Latest Compensation and Profitability Reports

Your Projects are Not a Loss Leader! Don’t Let Projects Sink Your P&L

Class is in Session: The Annual MSP Report Card

Less is More: How to Launch vCIO Services Without Overload

Building your Social Media Presence

Mastering the Art of QBR: A Roleplay for MSPs

Exploring the QBR Maturity Model

Cybersecurity Areas to Avoid w/ Reg Harnish and Wes Spencer

Setting 2025 Revenue Targets You Can Hit

Managing clients to your profitability needs

Employee Sink or Swim

Social Media Marketing for MSPs

EITR: Building a Strong Employee Training Roadmap

ITN Follow-Up: Building your employee onboarding plan

The hard truths of a scaling service team

Building true differentiation in your MSP Marketing

How a master vCIO approaches QBRs

Sales Operations - 1 of 2 - Outbound KPIs to Help You Land New Customers

Sales Ops 2 of 2 - Account Management: KPIs to grow MSP via Account Management