Great CX works for everyone. This thought-leadership session explores how to design inclusive experiences across voice and digital channels. From accessible IVR scripts to inclusive messaging templates, we’ll highlight strategies to support customers with different needs while improving service for all. We’ll also share examples of inclusive personas and language guidelines you can bring into your own customer journeys. A must-attend for anyone looking to create a fairer, more human contact center.

Inclusive CX: Accessible Voice & Messaging for Every Customer