Aug
23
3:00pm
How to Disengage Without Getting an Inbox Full of Hate Mail
By Geraldine Carter
Ready to shed some clients, but want to maintain cashflow?
Your client roster needs trimming to maintain your sanity and to improve the health of your business, but you worry about:
👉 losing too much revenue
👉 having the right words
👉 nasty-grams
When the opportunity cost of keeping bad-fit clients is clear, then the rest is simply tactics.
âś… You need the right words to say to deliver the news without sounding clunky or blunt.
âś… You need the timeline and a clear process for off-boarding them.
âś… Your front desk needs a clear script for the few special cases who will squawk and want to bend your ear.
âś… You need to know it's going to be ok and you're not making a huge mistake you'll later regret.
Disengaging no-longer-a-fit clients becomes easy when you know what it’s costing you to hold on to them, you have the right words to let them go with a clear conscience, and you can do it in a way that makes sure you have the revenue you need.
You’ll be amazed at how quickly you feel relief as soon as those letters go out the door.
hosted by
Geraldine Carter
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