Jun
17
8:00pm
White Glove Experiences at Every Price Point with Dr. Sarah Wolff
By Veterinary Care Logistics
White Glove Experiences at Every Price Point with Dr. Sarah Wolff
Hosted by Nicole Clausen, CSSGB, CCFP, CVBL of the Veterinary Inventory Strategy Network and Veterinary Care Logistics
Join us on June 17th, 2021 at 1pm PST | 4pm EST
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You don't have to be a boutique practice to provide "white glove" service; you just need to know your client base.
Dr. Sarah Wolff of Wolff Pack Services will show you how to assess your practice's client experience cycle from the point of view of your target clientele. From there, you'll workshop ways to enhance your service without breaking the bank… or anyone’s back. She'll help you explore the ways in which your digital presence, team performance, and follow-up may be helping or hindering client perceptions, and you'll leave with concrete strategies to elevate your service.
About the Speaker, Dr. Sarah Wolff:
Dr. Sarah Wolff is a practicing veterinarian and client experience nerd. She spent the first 10 years of her career working in CSR and assistant roles and knows firsthand the challenges facing our teams. Dr. Wolff has experience in a range of practice settings, from AAHA-accredited general practices and concierge house call services to low-cost, high-volume clinics. She knows that all niches share a common key to success: exceptional client experience. Dr. Wolff's irreverent sense of humor is part of her charm, but has also landed her in hot water more than once. She credits these episodes for her constant focus on how we can harness the power of verbiage to add value to the veterinarian-client-patient relationship. As a change-o-phile, she loves working with veterinary teams to ensure each client receives the kind of care we know is possible.
hosted by
VL
Veterinary Care Logistics
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