We're pleased to welcome back Dr. Thomas Mathar, who was a special guest at the Big Day Out (In), for a behavioural science special which is all thanks to Susan Pringle. Susan  really enjoyed listening to what Tom had to say and, along with a number of paraplanners, asked for a longer session on his area of expertise. Well, that's what we've arranged.

Tune in to hear Susan and Tom discuss the importance of understanding behavioural science within paraplanning. Topics they'll cover include:

Applying behavioural principles in client communication

Why picturing their future self tells you more about a client than their income

Self behaviour tips for dealing with stress

This is a live Q&A, so if there is something that you want to ask on the above or anything else, pop it in the question section after you've registered, email us (we won't mention you by name) or ask on the day.

Susan Pringle - Director, MHA Henderson Loggie Financial Planning.  Susan has been in the financial planning profession for over 30 years and worked with many different advisers but just three firms. Over that time, she’s been involved in constructing processes within the firms she’s worked with, been authorised to provide advice, specialised in pensions both individual and corporate. She’s always been part of a team, and since 1999 has been involved in the management side. Paraplanning was something she did before a name was given to what we do and has been part of the Paraplanner Assembly since it started.

Dr. Thomas Mathar -  Insight Manager, Centre for Behavioural Research, Aegon UK. Dr. Tom is an internationally experienced customer and behaviour researcher. He's held a breadth of research roles in healthcare, consumer industries and financial services and the public and private sector. Currently at Aegon, leading initiatives of its Centre for Behavioural Research.
Dr. Tom leads Aegon's insight initiatives at the Centre for Behavioural Research. He's recently published this report into building trust with prospective clients and the findings of recent research on building trust on video calls.

Our panel will join us on Wednesday 25th November, at 1.00pm for this hour-long online chat.

Want to ask them a question on the topic already? Go on, once you've registered, pop your question under the Q&A section - don't wait for the event,  or email us here, or ask in real-time on the day.

Join us by pressing the 'save my spot' button.

This online gathering is on Wednesday 25th November, 1.00-2.00pm. Can't make it? Then watch the replay, available just after the event finishes.

If you enjoyed that event, then head over Big Tent and say hello. There's a whole bunch of paraplanners hanging out there.

Signing up for the Post or by following us on Twitter for news on any upcoming ones.

For a full list of past events, just click here.

Got a question? Try these answers on for size

Save your spot by clicking the button on the top right. It's free, the only thing you have to do is register an account.

On the day of the event just sign back in here. But, we'll also send a reminder email ten minutes before it starts.

On the tech side of things. Viewing the events on browsers such as Chrome or Firefox work best. Headphones are a good idea if you share an office, plus the ability to type so that you can ask questions via the chat feature.

Just sign-in and view a recording of the session whenever it suits you.

Yes! As many as you can throw at our panel. Plus, if you can't make the event,  book a spot and add a question beforehand, the panel will then answer it during the event.

Can I suggest a  topic or be on the panel?

Absolutely, the more the merrier. Drop us an email.

You bet your bottom dollar there are, and on lots of useful topics for paraplanners. Watch past and/or register for any upcoming events here.

There isn't an upcoming event listed, when will the next one be?

Sorry about that. We're just confirming the topics and putting together an A-Team panel for it. We do aim for every last Wednesday of the month, at lunchtime (1-2pm for most normal folk), so you can join in while eating your sandwich.

Sometimes we'll throw a curve ball and change the date. That's because we want to bring you AMAZING panel members, and they just can't make Wednesdays. It's as simple as that.

Actually, my question was on something else

Ooh, we like new questions. Just pop it in an email and send it on its merry way to here.

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Crikey, another good question! We’ll use your details to keep you posted on our happenings. From time to time, this will include activities that our supporters are participating in that we think you’ll find interesting.  We share information at an aggregate level with our supporters every now and then.

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Online Assembly: Behavioural science 101 for paraplanners